Application Technical Support Specialist

2 weeks ago


Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time
Job Title : Application Tech Support Specialist

Location : Not Specified
Contract Duration : 6+ Months.
Experience : 8+ Years Required.
Summary :

As an Application Tech Support Specialist, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution.

This role emphasizes exceptional communication skills and deep product knowledge to accurately identify client issues and design resolutions, ensuring uninterrupted system performance.

Roles & Responsibilities :

  • Serve as the interface between clients and systems/applications, providing timely and efficient support.
  • Accurately define client issues, interpret them effectively, and design solutions based on extensive product knowledge.
  • Ensure high-quality service delivery and maintain world-class system performance.
  • Collaborate with cross-functional teams, utilizing expertise in incident management and Service Integration and Management (SIAM) for seamless service.
  • Stay current with advancements in infrastructure service management and cloud technologies, adopting innovative approaches for sustained competitive advantage.

Must-Have Skills :

  • Professional & Technical Skills : Incident Management Expertise - Strong command of incident management processes, procedures, and best practices.

Good-to-Have Skills :

  • Service Integration and Management (SIAM) - Knowledge of SIAM practices for integrated service management.
  • Infrastructure Service Management - Experience with infrastructure service management for enhanced support.

About Us :

This position is being recruited by Smartwork IT Services, a leading recruitment and product-based company specializing in innovative staffing solutions and developing cutting-edge products.

We are committed to empowering organizations with exceptional value through our comprehensive solutions and top-tier talent.

We are hiring for a client who requires an experienced Incident Management professional to enhance their support and service operations.



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