Software Technical Support Specialist
2 weeks ago
Job Summary
DigiValet is seeking a skilled Software Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for resolving client queries, recommending solutions, and guiding product users through features and functionalities.
About the Role
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will be responsible for analyzing and troubleshooting live problems, proactive monitoring of live production sites, and maintenance and upgrade of server software versions.
Key Responsibilities
- Interaction with client operations team for issues and change requests
- Analyze and troubleshoot live problems and production issues
- Proactive monitoring of live production sites
- Maintenance and upgrade of server software versions
- Working with client success team to prioritize change requests and coordinate with operations team
Requirements
- Complete log analysis on Linux Server and debug errors
- Apache, Tomcat, Nginx, Jenkins, Artifactory, MariaDB software monitoring and maintenance
- Server Health monitoring using enterprise tools like Grafana, Prometheus, Nagios
- Networking knowledge in TCP/UDP, IP Routing, Bonding, VLANs, Bridging, DHCP, DNS, FTP, SSH, IP Routing Troubleshooting, Packet Loss/Jitter
- Basic Hands-on knowledge of Networking Hardware - Switches, Routers, AP & Firewalls
- Working experience on databases like mysql, mongo db to fetch data through SQL query
- Good knowledge/experience of ITIL Change Management
- XML/JSON, Postman understanding will be an added advantage
- Provide Tier 3 production support and worked with development and test teams to root-cause and troubleshoot application issues
- Excellent Communication, Interpersonal skills
About DigiValet
DigiValet is a world-class hospitality experience platform that offers the ultimate in comfort and convenience for guests, residents, and patients. We promote a friendly working environment and offer competitive salary and benefits, as well as fun perks like wellness initiatives and monthly team events.
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