Technical Support Specialist

5 days ago


Indore, Madhya Pradesh, India Snaphunt Full time

About the Opportunity

We are seeking a skilled Technical Support Specialist to join our team at Snaphunt. As a Technical Support Specialist, you will be responsible for resolving technical issues, escalating concerns to relevant parties, and maintaining high standards and procedures.

Key Responsibilities

  • Evaluate and resolve technical issues in a timely manner.
  • Collaborate with cross-functional teams to ensure seamless issue resolution.
  • Develop and maintain technical documentation to aid in troubleshooting and issue resolution.
  • Provide excellent customer service and support to ensure a positive user experience.

Requirements and Qualifications

  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of experience in a Technical Support or Helpdesk role.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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