Technical Support Specialist
5 days ago
About the Opportunity
We are seeking a skilled Technical Support Specialist to join our team at Snaphunt. As a Technical Support Specialist, you will be responsible for resolving technical issues, escalating concerns to relevant parties, and maintaining high standards and procedures.
Key Responsibilities
- Evaluate and resolve technical issues in a timely manner.
- Collaborate with cross-functional teams to ensure seamless issue resolution.
- Develop and maintain technical documentation to aid in troubleshooting and issue resolution.
- Provide excellent customer service and support to ensure a positive user experience.
Requirements and Qualifications
- Bachelor's degree in Computer Science or related field.
- At least 1 year of experience in a Technical Support or Helpdesk role.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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