IT Technical Support Specialist
3 weeks ago
About TaskUs
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands. We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Key Responsibilities
- Respond to telephone calls and email messages from users requesting assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure
- Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
- Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates.
- Assist in conducting user's application testing during program implementation, migration, and system maintenance.
- Perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
- Maintain an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.
Requirements
- At least 1 year minimum experience
- Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.
- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support;
- Problem-solving, decision-making, and analytical skills
- Technical writing skills to document problems and solutions for customers and other technical support personnel.
- Time and project management skills
- Excellent English communication skills - both spoken and written
- Adaptability to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills
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