Tech Support Specialist

7 days ago


Indore, Madhya Pradesh, India Robro Systems Private Limited Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Robro Systems Private Limited.

About the Role

This is an excellent opportunity for individuals with strong technical aptitude and exceptional communication skills to provide top-tier support to clients. As a Tech Support Specialist, you will be responsible for delivering exceptional technical assistance via various channels, including phone, email, and online platforms.

Key Responsibilities:
  • Technical Support Delivery: Provide prompt and accurate technical solutions to clients via phone, email, and online channels, ensuring high levels of customer satisfaction.
  • Product Training and Troubleshooting: Receive in-depth training on company products and perform troubleshooting for customer installations, utilizing your analytical skills to resolve complex issues efficiently.
  • Client Engagement: Conduct product demos and technical presentations for current and prospective clients, effectively communicating the value proposition of our products.
  • Relationship Building: Build and maintain strong client relationships, ensuring long-term partnerships and loyalty.
Requirements and Qualifications:
  • Bachelor's Degree: Possess a Bachelor's degree in Engineering (Computer Engineering, Electrical Engineering, or related field).
  • Technical Experience: Have 2-4 years of experience in a technical support role, with Automation Industry experience being a plus.
  • Language Skills: Demonstrate strong English language skills and ability to communicate effectively with diverse stakeholders.
Benefits and Perks:
  • Competitive Salary: Enjoy a competitive salary, commensurate with industry standards.
  • Career Growth Opportunities: Leverage our dynamic work environment to grow professionally and develop new skills.
  • Diverse Work Culture: Be part of a diverse team that values innovation, collaboration, and mutual respect.
  • Work-Life Balance: Maintain a healthy balance between personal and professional life, ensuring overall well-being.

The estimated salary range for this position is ₹600,000 - ₹900,000 per annum, depending on experience and qualifications.



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