Customer Support Specialist
2 days ago
About the Role:
We are seeking a dedicated and customer-centric individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for providing exceptional service to our customers, assisting with inquiries, and troubleshooting product issues.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, and social media platforms.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Provide accurate information and assistance regarding product features, services, and policies.
- Document customer interactions and escalate issues to the appropriate departments when necessary.
- Monitor and follow up on open customer issues until resolution.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements:
- Excellent communication skills, both verbal and written.
- Tech-savvy with the ability to quickly learn and explain products.
- Flexibility to work in US/night shift hours.
- Passion for delivering a fantastic customer experience.
About Recooty:
Recooty is a dynamic US-based startup headquartered in Indore, Central India. We are revolutionizing recruiting and already trusted by 12,000 users with our cutting-edge SaaS ATS platform. We have powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250 job boards.
We are on a mission to help growing companies find and hire great people.
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