Customer Service Representative
1 month ago
Company Overview
Brucira is a pioneering Design Consultancy firm based in Mumbai, India. The company's team consists of skilled product designers, storytellers, and architects who create engaging digital experiences. They specialize in providing innovative design solutions for various digital products, including SaaS, enterprise software, and mobile apps.
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team at Brucira in Indore. The successful candidate will be responsible for delivering exceptional customer support, ensuring high levels of customer satisfaction, and providing technical assistance to users of ruttl.com, an in-house product of Brucira. The ideal candidate will possess strong interpersonal and analytical skills, with a passion for problem-solving and attention to detail.
Key Responsibilities
- Provide timely and effective customer support via various channels
- Collaborate with cross-functional teams to resolve customer issues and improve overall user experience
- Develop and maintain a deep understanding of ruttl.com and its features to provide accurate technical support
- Utilize strong communication and interpersonal skills to build trust with customers and resolve conflicts
- Stay up-to-date with industry trends and best practices in customer support and technical assistance
Requirements
- Proven experience in customer support and technical assistance
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and problem-solving skills
- Bachelor's degree in a related field or equivalent work experience
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