Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at Met Connect Technology. As a key member of our call center team, you will be responsible for providing exceptional customer service to our clients, resolving their issues efficiently, and building lasting relationships with them.
Key Responsibilities
- Customer Service: Respond to client calls, emails, and other communication channels in a timely and professional manner, ensuring that clients feel supported and valued.
- Issue Resolution: Identify and resolve client issues promptly, using your problem-solving skills and knowledge of our products and services.
- Relationship Building: Build trust and rapport with clients, understanding their needs and preferences, and providing personalized solutions.
- Communication: Utilize strong verbal and written communication skills to effectively communicate with clients, colleagues, and management.
- Training and Development: Participate in ongoing training and development opportunities to enhance your knowledge of our products, services, and company policies.
Requirements
- Education: High school diploma or equivalent required.
- Skills: Exceptional customer service skills, active listening, verbal and written communication, and problem-solving skills.
- Experience: Previous customer service experience in a call center environment preferred.
What We Offer
- Competitive Salary
- Benefits Package
- Opportunities for Advancement
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