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Technical Application Specialist

1 month ago

Indore, Madhya Pradesh, India SMARTWORK IT SERVICES Full time

Job Title : Application Tech Support Practitioner Incident Management

Location : Available Globally

Contract Duration : 6+ Months

Experience : 8+ Years Required

As a skilled Technical Application Specialist, you will serve as the primary interface between clients and systems/applications, ensuring efficient and effective issue resolution.

This role emphasizes exceptional communication skills and deep product knowledge to accurately identify client issues and design resolutions, ensuring uninterrupted system performance.

Roles & Responsibilities :

  • Serve as the interface between clients and systems/applications, providing timely and efficient support.
  • Accurately define client issues, interpret them effectively, and design solutions based on extensive product knowledge.
  • Ensure high-quality service delivery and maintain world-class system performance.
  • Collaborate with cross-functional teams, utilizing expertise in incident management and Service Integration and Management (SIAM) for seamless service.
  • Stay current with advancements in infrastructure service management and cloud technologies, adopting innovative approaches for sustained competitive advantage.

Must-Have Skills :

  • Incident Management Expertise : Strong command of incident management processes, procedures, and best practices.

Good-to-Have Skills :

  • Service Integration and Management (SIAM) : Knowledge of SIAM practices for integrated service management.
  • Infrastructure Service Management : Experience with infrastructure service management for enhanced support.

Additional Requirements :

  • Strong understanding of cloud technologies and infrastructure management.
  • Collaborative experience with cross-functional teams for seamless service delivery.
  • Exceptional communication skills to accurately define issues and design effective resolutions.

About Us :

This position is being recruited by Smartwork IT Services, a leading recruitment and product-based company specializing in innovative staffing solutions and developing cutting-edge products.

We are committed to empowering organizations with exceptional value through our comprehensive solutions and top-tier talent.