Technical Support Leader
3 weeks ago
Nway Technologies Pvt. Ltd - A Legacy of Excellence
Nway Technologies Pvt. Ltd is a renowned name in the IT industry, delivering cutting-edge software solutions to clients across various sectors. Our team of genius professionals is dedicated to helping businesses succeed through our expert services.
Position: Assistant Support Manager (Technical)
Department: Implementation
Qualification: Degree/Diploma in Engineering/Computer Science/Information Systems or related technical areas or equivalent
Experience: 3-7 years
Location: Indore
Key Responsibilities:
- Lead technical support teams to ensure customer satisfaction and business requirements are met.
- Monitor and execute actions to minimize service costs and improve service profitability.
- Plan and promote service productivity improvement projects.
- Prepare for new product launches by training and setting up support structures.
- Optimize technical staff resource allocation.
- Follow up on customer complaints with engineers until resolution.
- Ensure engineers are aware of company compliance.
- Coordinate with ERP business process owners to maintain and update the ERP system.
Skills Required:
- Deep understanding of ERP products and software technical support.
- At least 5 years of relevant working experience in a similar industry.
- Significant experience in leading customer engineer teams, resource management, discipline, and motivation.
- Strong leadership skills.
- Excellent interpersonal and customer handling skills.
- Flexible and adaptable.
- Responsible attitude and a willingness to help others.
Employee Benefits:
- Health Insurance
- Optional Holidays
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