Technical Support Leader

3 weeks ago


Indore, Madhya Pradesh, India Nway Technologies Pvt. Ltd Full time

Nway Technologies Pvt. Ltd - A Legacy of Excellence

Nway Technologies Pvt. Ltd is a renowned name in the IT industry, delivering cutting-edge software solutions to clients across various sectors. Our team of genius professionals is dedicated to helping businesses succeed through our expert services.

Position: Assistant Support Manager (Technical)

Department: Implementation

Qualification: Degree/Diploma in Engineering/Computer Science/Information Systems or related technical areas or equivalent

Experience: 3-7 years

Location: Indore

Key Responsibilities:

  • Lead technical support teams to ensure customer satisfaction and business requirements are met.
  • Monitor and execute actions to minimize service costs and improve service profitability.
  • Plan and promote service productivity improvement projects.
  • Prepare for new product launches by training and setting up support structures.
  • Optimize technical staff resource allocation.
  • Follow up on customer complaints with engineers until resolution.
  • Ensure engineers are aware of company compliance.
  • Coordinate with ERP business process owners to maintain and update the ERP system.

Skills Required:

  • Deep understanding of ERP products and software technical support.
  • At least 5 years of relevant working experience in a similar industry.
  • Significant experience in leading customer engineer teams, resource management, discipline, and motivation.
  • Strong leadership skills.
  • Excellent interpersonal and customer handling skills.
  • Flexible and adaptable.
  • Responsible attitude and a willingness to help others.

Employee Benefits:

  • Health Insurance
  • Optional Holidays


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