Customer Success Advocate for Toy and Gaming Marketplace

1 month ago


Kanpur, Uttar Pradesh, India snooplay Full time

Snooplay is a pioneering online marketplace catering to diverse age groups, from kids to adults and individuals with special needs. Our platform empowers users to discover the perfect toy or game tailored to their personalities, interests, and skill development goals.

We are seeking an exceptional Customer Success Specialist to join our team of rockstars across various verticals. If you're a passionate and driven individual willing to take on new challenges and contribute to a start-up's growth journey, we'd love to hear from you.

This role involves:

  • Providing top-notch customer support via chat, email, and phone
  • Collaborating closely with operations and social media teams to resolve customer queries
  • Assisting customers with order placement, exchanges, or refunds
  • Ensuring timely follow-ups with customers for order confirmations
  • Maintaining accurate reports on refunds, disputes, and other customer success metrics

To succeed in this position, you'll need:

  • A strong understanding of Excel/Google Spreadsheets basics, including V-Look Up and Pivot Tables
  • Excellent command of the English language
  • 1-2 years of work experience
  • Exceptional multitasking abilities

We offer a competitive salary package of ₹4,00,000 - ₹5,00,000 per annum (all fixed), providing a stable foundation for your career growth.



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