Digital Transformation Strategist
22 hours ago
Gravitee is a leading open-source API platform that empowers developers and business users to build, manage, and monitor their APIs. Our mission is to provide effortless control over the entire API ecosystem, making it easier for customers to achieve their digital transformation goals.
The Role: Technical Account Manager
Job DescriptionWe are seeking an experienced Technical Account Manager to join our growing team. As a TAM, you will serve as the technical champion for all of our customers, helping them achieve the greatest value from our platform.
Your key responsibilities will include:
- Helping customers during their onboarding process with activities like architecture design, product configuration, and use case implementation
- Effectively managing the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
- Ensuring constant communication with customers and emerging as their trusted technical advisor and partner
- Establishing business value for customers and helping them achieve their targets and ROI from the use of our platform
- Helping existing customers understand the business case value proposition and identifying post-sales challenges/pitfalls to be mitigated into opportunities
You will also have the opportunity to:
- Understand, advocate, and document customer use cases, architecture, and roadmaps
- Champion and advocate for customers within Gravitee, following up with Engineering and Product Management on product features and future roadmap needs
- Support other Gravitee teams with demonstrations, content creation, and marketing activities contributing to the Gravitee Platform being more widely adopted
Essential Skills and Qualifications
- A minimum of 5 years of demonstrated experience handling customers of all sizes in a Professional Services function in a fast-paced Software/SaaS company
- Strong desire to tackle hard technical problems and proven ability to do so with little or no direct daily supervision
- Excellent communication skills and the ability to concisely explain complex technical issues and solutions
- Prior experience administering/interacting with an Access Management platform(s), preferably API management platforms
- Ability to travel when required to meet with your accounts
Desired Skills and Qualifications (Nice to Have)
- Prior experience or knowledge in container technologies (e.g., Docker) and Kubernetes
- Software development experience in one or more programming languages such as Java or Python
- Additional European language skills are a strong plus
Compensation and Benefits
Our competitive salary range for this position is $120,000 - $180,000 per year, depending on location and experience. You will also receive excellent medical coverage, 15 days holiday leave + national bank holidays, learning + development budget, endless opportunities for growth and development, and the chance to work with cutting-edge technologies in a high-growth startup environment.
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