Customer Support Specialist: Student Success Ambassador

7 days ago


Kanpur, Uttar Pradesh, India MyYogaTeacher Full time
Job Description:

We are seeking an experienced Onboarding & Support Specialist to join our team at MyYogaTeacher. This is a mid-senior level position that requires exceptional communication skills, high-touch customer service expertise, and a passion for student success.

About the Role:

This Customer Support Specialist will be responsible for providing immediate, on-the-spot support to students and teachers through chat, email, and voice during both US and India hours. They will also engage with potential students, convert leads into customers, and ensure timely, personalized responses to student queries and concerns.

Responsibilities:
  • Student Support: Respond to student questions and support queries via various channels, resolving issues efficiently and effectively.
  • Lead Conversion: Engage with potential students, nurture them through the decision-making process, and successfully convert leads into customers.
  • Follow-up: Regularly check in with students to ensure their success, satisfaction, and continued engagement with our service.
  • Collaboration with Engineering & Product Teams: Work with engineering and product teams to address support issues and suggest product improvements based on student feedback.
  • Teacher Interface: Act as a liaison between students and teachers, ensuring timely and personalized responses to student queries and concerns.
Requirements:
  • International Client Experience: Minimum of 2 years' experience working with international clients, particularly from the USA, UK, and Canada.
  • Concierge/High-Touch Customer Service: Proven background in high-touch customer support or concierge services, with a focus on personalized attention and problem-solving.
  • Lead Conversion Experience: Demonstrated ability to successfully convert leads into customers, guiding prospective clients through the decision-making process.
  • Problem-Solving: Track record of managing complex client issues and solving problems effectively, even in high-pressure situations.
What We Offer:
  • Competitive Salary: $55,000 - $65,000 per year, depending on experience.
  • Opportunities for Career Advancement: Professional growth and development within the company.
  • A Dynamic Team Environment: A supportive and collaborative team culture where innovation and creativity are encouraged.


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