E-commerce Customer Support Specialist

1 week ago


Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full time

Join ADCI as an E-commerce Customer Support Specialist and contribute to the success of our e-commerce platform in Uttar Pradesh, F26. As a vital member of our team, you will be responsible for providing exceptional customer service to Amazon sellers and merchants.

About ADCI

ADCI is a leading company dedicated to delivering innovative solutions in the field of e-commerce. Our mission is to provide unparalleled customer experience, and we are seeking talented individuals who share our vision.

Job Description

This role requires excellent communication skills, technical savvy, and a passion for customer service. The ideal candidate will have a strong understanding of e-commerce principles, including payments, browsing, shipping, and returns.

Key Responsibilities:
  • Provide prompt and efficient service to Amazon sellers and merchants.
  • Escalate seller issues effectively and maintain a positive demeanor.
  • Build platform and business knowledge to better serve sellers.
  • Maintain acceptable performance metrics, such as quality, productivity, first contact resolution, and attendance.
Requirements

To succeed in this role, you must possess:

  • A completed Bachelor's degree or higher.
  • Linguistic proficiency in German (B2.2 certification is mandatory).
  • The ability to work shifts required.
  • Experience within a customer service environment preferred.
  • Desire to expand skills into new areas.
  • Technical savvy, with a focus on computers and internet.
  • Business acumen in e-commerce and retail.
  • Experience with e-commerce as a consumer essential.
Preferred Qualifications

We welcome candidates with additional qualifications, including:

  • Demonstrated effective written and oral communication.
  • Logical reasoning and data interpretation skills.
  • Able to identify trends and propose improvements.
Salary Information

We offer a competitive salary package for this position, commensurate with your experience and qualifications.



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