Customer Support Specialist

4 days ago


Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Seller Support Associate. This role is responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.

Key Responsibilities
  • Act as the primary interface between Amazon and our business partners, providing prompt and efficient service to Amazon Sellers and Merchants.
  • Build Platform and business knowledge to better serve sellers, maintaining a positive and professional demeanor always portraying the company in a positive light.
  • Demonstrate excellent time-management skills and the ability to work independently, contributing to a positive team environment and proactively aiding team members with difficult contacts as needed.
Requirements
  • Bachelor's degree or higher in a relevant field.
  • Language: German (B2.2) certification is mandatory.
  • Ability to work shifts required, with a strong prioritization and time management skills, and a high degree of flexibility.
  • Technical savvy is required, with experience within a customer service environment preferred.
  • Demonstrates effective communication, composure, and professional attitude, with a commitment to quality & productivity.
Estimated Salary

₹8,00,000 - ₹12,00,000 per annum.

About Us

We are ADCI, a leading e-commerce company operating in Uttar Pradesh. Our mission is to provide an exceptional customer experience through innovative solutions and dedicated support.



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