Technical Support Specialist

3 weeks ago


Kanpur, Uttar Pradesh, India Gravitee Full time

About Us

Gravitee.io is a leading open-source API platform that empowers businesses to effortlessly manage their API ecosystems.

The Role

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization that requires a high level of technical expertise and problem-solving skills.

Key Responsibilities

  • Investigate and resolve customer issues in a timely and professional manner
  • Prioritize and manage multiple support tickets to ensure high-quality service delivery
  • Develop and maintain knowledge articles to enhance our documentation and customer experience

Requirements

  • High school diploma required
  • 3+ years of relevant experience in a Level 2 Technical Support role
  • Strong knowledge of REST and RESTful APIs
  • Eager learner with a willingness to adapt to new technologies and processes

Preferred Skills

  • Experience with networking and web architectures, including HTTP
  • Knowledge of containers and cloud platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Understanding of access management products, identity providers, OAuth2 protocol, and JSON Web Token standard

Our Values

  • Passion: We work because we love it
  • Do What It Takes: We work with speed, fight, and intensity to ensure the job is done to our highest standard
  • Professionalism: We respond to needs quickly, politely, and respectfully


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