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Operational Support Specialist

2 months ago

Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time

We are seeking a highly motivated and detail-oriented Operational Support Specialist to join our team at ADCI - Uttar Pradesh. As a key member of our Seller Support Associate team, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.

About the Role

This is a challenging and rewarding role that requires strong communication skills, problem-solving abilities, and attention to detail. You will be working closely with our business partners to resolve chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment. Your primary goal will be to ensure seamless customer experience on the Amazon platform.

Main Responsibilities:

  • Provide operational support to Merchants selling on the Amazon platform via phone calls, emails, and chats
  • Address chronic system issues and implement process improvements
  • Develop internal documentation to enhance team efficiency
  • Contribute to a team environment, promoting collaboration and open communication

Requirements:

  • Familiarity with Amazon's platform and policies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English, with additional language proficiency in Hindi an asset

What We Offer:

  • A competitive estimated salary range of ₹350,000 - ₹450,000 per annum, commensurate with experience
  • The opportunity to work with a dynamic team in a rapidly growing industry
  • A flexible schedule, including weekends, nights, and/or holidays

How to Apply: