API Platform Support Specialist

7 hours ago


Kanpur, Uttar Pradesh, India Gravitee Full time

About Gravitee

Gravitee is a leading open-source API platform that enables developers and business users to build, manage, and monitor their APIs. Our mission is to provide customers with effortless control over their growing API ecosystem.

The Role

We are seeking an exceptional Technical Support Engineer to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers worldwide.

Key Responsibilities

  • Investigate and resolve customer issues related to our API platforms in multiple countries
  • Prioritize and address customer requests in a timely and professional manner
  • Develop knowledge articles to enhance our documentation and improve customer understanding of product use cases
  • Collaborate with internal teams to identify opportunities for process improvements and tool enhancements

Requirements

  • High school diploma required; 3+ years of relevant experience in Level 2 Technical Support
  • 2+ years of experience with REST and RESTful APIs
  • Eager learner with the ability to dig into various technical areas

Desired Skills

  • Networking/web architectures including HTTP
  • Containers/Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with databases (MongoDB or RDBMS), search engine (ElasticSearch) is a plus
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus

Compensation

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.


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