SPS Associate-French Support Liaison

2 weeks ago


Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time

About the Role

We are seeking a highly motivated and customer-focused French Language E-commerce Support Specialist to join our team at ADCI - Uttar Pradesh. As a key member of our Seller Support team, you will play a critical role in providing timely and accurate operational support to Merchants selling on the Amazon platform.

Key Responsibilities

  • Provide prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
  • Build Platform and business knowledge to better serve sellers.
  • Maintain a positive and professional demeanor at all times, portraying the company in a positive light and effectively managing sensitive issues.
  • Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  • Actively seek solutions through logical reasoning and data interpretation skills, and identify trends to appropriate channels, including improvement suggestions.
  • Liaise with other departments as required to resolve Seller's issues and questions.

Requirements

  • Completed Bachelor's degree or higher.
  • Language: French (B2.2) certification is mandatory.
  • Ability to work shifts required.
  • Experience within a customer service environment preferred.
  • Desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required.
  • Business acumen in areas of e-commerce and retail.
  • Experience with e-commerce as a consumer is an essential requirement.

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