SPS Associate
1 month ago
As a Seller Support Associate at Amazon, you will be the primary interface between Amazon and our business partners. Your role will involve providing timely and accurate operational support to Merchants selling on the Amazon platform.
Key Responsibilities- Address chronic system issues and provide process improvements
- Develop internal documentation and contribute to a team environment
- Adhere to service level agreements for phone, chat, and email cases
- Build platform and business knowledge to better serve sellers
- Maintain a positive and professional demeanor at all times
- Completed Bachelor's degree or higher
- Language: German (B2.2) certification is mandatory
- Ability to work shifts required
- Experience within a customer service environment preferred
- Technical savvy is required
- Business acumen in areas of e-commerce and retail
- Experience with e-commerce as a consumer an essential requirement
- Demonstrates effective, clear, and professional written and oral communication
- Provides prompt and efficient service to Amazon Sellers and Merchants
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Amazon is committed to being Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. We strive to give customers more of what they want - low prices, vast selection, and convenience.
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SPS Associate-French
1 month ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Title: SPS Associate-FrenchAt ADCI - Uttar Pradesh, we are seeking a highly skilled and motivated SPS Associate-French to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our sellers and merchants, ensuring their experience on our platform is seamless and efficient.Key...
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SPS Associate
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeJob Title: SPS Associate - German Language SpecialistAbout the Role: We are seeking a highly skilled SPS Associate to join our team at ADCI - Uttar Pradesh - F26. As a SPS Associate, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key Responsibilities:* Provide prompt and efficient...
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SPS Team Supervisor
1 month ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob DescriptionWe are seeking a highly motivated and experienced Team Supervisor to join our SPS team at ADCI - Uttar Pradesh. As a Team Supervisor, you will be responsible for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller...
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SPS Team Supervisor
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Description:At ADCI - Uttar Pradesh, we are seeking a highly motivated and experienced Team Supervisor to join our SPS team. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates, providing coaching, guidance, and mentorship to drive achievement of individual and team performance goals. You will also be responsible for...
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SPS Team Leadership Position
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob DescriptionAbout the Role:The Team Supervisor (SPS- Spanish) is accountable for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller experience.Key Responsibilities:Manages performance and behavior of 25-30 Amazon Associates...
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SPS Team Supervisor
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Supervisor to join our Amazon team in Uttar Pradesh. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates and providing coaching, guidance, and mentorship to drive achievement of individual and team performance goals.Key ResponsibilitiesManage performance and...
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SPS Associate
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeAbout the RoleWe are seeking a highly skilled German Language Support Specialist to join our SPS team at ADCI - Uttar Pradesh - F26. As a German Language Support Specialist, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesProvide prompt and efficient service to...
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SPS Associate-French
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleThe Seller Support Associate acts as the primary interface between Amazon and our business partners. This role is responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesAddress chronic system issues and provide process improvementsDevelop internal documentation and...
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Senior Associate Manager
3 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout This RoleWe are seeking a dedicated and results-driven Team Supervisor to join our Selling Partner Support team at ADCI - Uttar Pradesh. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates, providing coaching, guidance, and mentorship to drive individual and team performance goals.Key ResponsibilitiesLead a...
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Customer Service Associate
4 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleThe Seller Support Associate plays a vital role in ensuring the success of our business partners on the Amazon platform. As the primary interface between Amazon and our partners, this role requires a strong focus on customer satisfaction and operational efficiency.Key ResponsibilitiesProvide timely and accurate operational support to Merchants...
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SPS Leadership Manager
3 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleWe are seeking a highly skilled Team Supervisor to join our Seller Support team at ADCI - Uttar Pradesh. In this role, you will be responsible for leading a team of 25-30 associates, providing coaching, guidance, and mentorship to drive individual and team performance goals.Key Responsibilities- Manage performance and behavior of associates...
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SPS Associate
3 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Seller Support Associate to join our team at ADCI - Uttar Pradesh - F26. As a key member of our customer service team, you will be responsible for providing exceptional support to Amazon sellers and merchants, ensuring their needs are met and issues are resolved promptly.Key...
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Team Leader for Seller Support
3 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Title: Team Leader for Seller SupportADCI - Uttar Pradesh seeks a highly skilled Team Leader for Seller Support to join our team. As a key member of our organization, you will be responsible for managing a team of sellers, providing coaching and guidance, and driving performance goals.Key Responsibilities:Manage a team of sellers to achieve performance...
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SPS Associate-French Support Liaison
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleWe are seeking a highly motivated and customer-focused French Language E-commerce Support Specialist to join our team at ADCI - Uttar Pradesh. As a key member of our Seller Support team, you will play a critical role in providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesProvide...
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Customer Experience Manager
7 days ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Manager to join our team in Uttar Pradesh. As a key member of our Seller Support team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe ideal candidate will have a strong background in customer-facing roles, with experience in...