SPS Team Leadership Position

2 weeks ago

Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time
Job Description

About the Role:

The Team Supervisor (SPS- Spanish) is accountable for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller experience.

Key Responsibilities:

  1. Manages performance and behavior of 25-30 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
  2. Implements performance goals, monitors, and evaluates against pre-set goals, implementing action plans to resolve performance barriers as needed.
  3. Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
  4. Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
  5. Partners with workforce management to execute daily staffing plans, identifies, and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
  6. Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
  7. Participates in daily Kaizen events to identify and implement process improvement change initiatives.
  8. Conducts Seller interaction audits and provides coaching to improve performance.
  9. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  10. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  11. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

About You:

The ideal candidate will have a demonstrated ability to lead by example, motivate others to excellence, and insist on the highest standards around performance, behaviors, and Seller interactions. Candidate should be B2 certified in Spanish language.

We're Looking for Someone Who:

  • Solution focused, with passion for people leadership and a drive to nurture a culture of innovation reinforcing the value of the Amazon leadership principles.
  • Excels at providing coaching and mentoring to others with a goal of achieving success.
  • Advocate for Associate engagement, fostering teamwork and collaboration towards achieving team goals.

What We Offer:

We offer a collaborative and dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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