SPS Associate-French
1 month ago
At ADCI - Uttar Pradesh, we are seeking a highly skilled and motivated SPS Associate-French to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our sellers and merchants, ensuring their experience on our platform is seamless and efficient.
Key Responsibilities:- Provide timely and accurate operational support to merchants selling on the Amazon platform.
- Address chronic system issues and provide process improvements.
- Develop internal documentation and contribute to a team environment.
- Adhere to service level agreements for phone, chat, and email cases.
- Completed Bachelor's degree or higher.
- Language: French (B2.2) certification is mandatory.
- Ability to work shifts required.
- Experience within a customer service environment preferred.
- Technical (Computers & Internet) savvy is required.
- Business acumen in areas of e-commerce and retail.
- Experience with e-commerce as a consumer an essential requirement (payments, browsing, shipping, returns, etc).
- Demonstrates effective, clear, and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants.
- Builds Platform and business knowledge to better serve sellers.
- Maintains a positive and professional demeanor.
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - UP
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