Customer Support Associate
4 weeks ago
About the Role
The Seller Support Associate will serve as the primary point of contact between Amazon and our business partners in Uttar Pradesh. This role requires a strong focus on customer satisfaction, with a primary responsibility of providing timely and accurate operational support to merchants selling on the Amazon platform.
Key Responsibilities
- Address chronic system issues and provide process improvements
- Develop internal documentation and contribute to a team environment
- Adhere to service level agreements for phone and/or email cases
- Communicate effectively with sellers through phone calls, emails, and chats
Requirements
- Fluency in English and proficiency in Hindi
- Ability to work a flexible schedule, including weekends, nights, and/or holidays
Working at ADCI - Uttar Pradesh
We are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Seller Support Associate, you will have the opportunity to make a meaningful impact on the customer experience and contribute to the success of our business partners.
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