Customer Support Associate

6 days ago


Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time

About the Role

The Seller Support Associate will serve as the primary point of contact between Amazon and our business partners in Uttar Pradesh. This role requires a strong focus on customer satisfaction, with a primary responsibility of providing timely and accurate operational support to merchants selling on the Amazon platform.

Key Responsibilities

  • Address chronic system issues and provide process improvements
  • Develop internal documentation and contribute to a team environment
  • Adhere to service level agreements for phone and/or email cases
  • Communicate effectively with sellers through phone calls, emails, and chats

Requirements

  • Fluency in English and proficiency in Hindi
  • Ability to work a flexible schedule, including weekends, nights, and/or holidays

Working at ADCI - Uttar Pradesh

We are committed to providing a supportive and inclusive work environment that fosters growth and development. As a Seller Support Associate, you will have the opportunity to make a meaningful impact on the customer experience and contribute to the success of our business partners.



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