SPS Associate
2 weeks ago
We are seeking a highly motivated and customer-focused SPS Associate to join our Amazon Seller Support team in Uttar Pradesh. As a key member of our team, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.
Key Responsibilities- Provide prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
- Build Platform and business knowledge to better serve sellers.
- Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
- Actively seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels, including improvement suggestions.
- Completed Bachelor's degree or higher.
- Language: German (B2.2) certification is mandatory.
- Ability to work shifts required.
- Experience within a customer service environment preferred.
- Technical (Computers & Internet) savvy is required.
- Business acumen in areas of e-commerce and retail.
- Experience with e-commerce as a consumer an essential requirement (payments, browsing, shipping, returns, etc).
- Demonstrates effective, clear, and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
- Builds Platform and business knowledge to better serve sellers.
- Maintains a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
ADCI - Uttar Pradesh - F26 is a dynamic and customer-focused organization, committed to providing exceptional service to our customers. We are a team of dedicated professionals who are passionate about delivering high-quality results and exceeding customer expectations.
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SPS Associate-French
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Title: SPS Associate-FrenchWe are seeking a highly motivated and detail-oriented SPS Associate-French to join our team at ADCI - Uttar Pradesh. As an SPS Associate-French, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.Key Responsibilities:Provide...
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SPS Associate
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleThe Seller Support Associate acts as the primary interface between Amazon and our business partners. This role requires an employee to take calls, emails, and support seller partners through chats. The majority of communications with the SPs is over the phone calls, and the employee should be comfortable communicating in Hindi as well as being...
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SPS Associate-French
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Title: SPS Associate-FrenchAt ADCI - Uttar Pradesh, we are seeking a highly skilled and motivated SPS Associate-French to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our sellers and merchants, ensuring their experience on our platform is seamless and efficient.Key...
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SPS Associate
1 week ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeJob Title: SPS Associate - German Language SpecialistAbout the Role: We are seeking a highly skilled SPS Associate to join our team at ADCI - Uttar Pradesh - F26. As a SPS Associate, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key Responsibilities:* Provide prompt and efficient...
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SPS Team Supervisor
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob DescriptionWe are seeking a highly motivated and experienced Team Supervisor to join our SPS team at ADCI - Uttar Pradesh. As a Team Supervisor, you will be responsible for creating a high-performance culture that motivates associates to demonstrate levels of ownership, accountability, and seller advocacy that enable the vision of a remarkable Seller...
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SPS Team Supervisor
1 week ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob Description:At ADCI - Uttar Pradesh, we are seeking a highly motivated and experienced Team Supervisor to join our SPS team. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates, providing coaching, guidance, and mentorship to drive achievement of individual and team performance goals. You will also be responsible for...
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SPS Team Supervisor
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeJob DescriptionAs a Team Supervisor in our Selling Partner Support (SPS) team, you will play a critical role in creating a high-performance culture that motivates associates to demonstrate ownership, accountability, and seller advocacy. You will be responsible for providing coaching, guidance, and mentorship to drive achievement of individual and team...
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SPS Team Supervisor
6 days ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Supervisor to join our Amazon team in Uttar Pradesh. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates and providing coaching, guidance, and mentorship to drive achievement of individual and team performance goals.Key ResponsibilitiesManage performance and...
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SPS Associate
6 days ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeAbout the RoleWe are seeking a highly skilled German Language Support Specialist to join our SPS team at ADCI - Uttar Pradesh - F26. As a German Language Support Specialist, you will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesProvide prompt and efficient service to...
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SPS Associate-French
6 days ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleThe Seller Support Associate acts as the primary interface between Amazon and our business partners. This role is responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesAddress chronic system issues and provide process improvementsDevelop internal documentation and...
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Senior Associate Manager
2 days ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout This RoleWe are seeking a dedicated and results-driven Team Supervisor to join our Selling Partner Support team at ADCI - Uttar Pradesh. As a Team Supervisor, you will be responsible for leading a team of 25-30 associates, providing coaching, guidance, and mentorship to drive individual and team performance goals.Key ResponsibilitiesLead a...
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Customer Service Associate
1 week ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full timeAbout the RoleThe Seller Support Associate plays a vital role in ensuring the success of our business partners on the Amazon platform. As the primary interface between Amazon and our partners, this role requires a strong focus on customer satisfaction and operational efficiency.Key ResponsibilitiesProvide timely and accurate operational support to Merchants...
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SPS Associate
2 weeks ago
Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh - F26 Full timeAbout the RoleAs a Seller Support Associate at Amazon, you will be the primary interface between Amazon and our business partners. Your role will involve providing timely and accurate operational support to Merchants selling on the Amazon platform.Key ResponsibilitiesAddress chronic system issues and provide process improvementsDevelop internal documentation...
