Logistics Associate
1 week ago
Job Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, ensuring seamless communication and collaboration. This role requires excellent communication skills, attention to detail, and the ability to work independently and as part of a team.
Key Responsibilities
- Effectively communicate with delivery partners and Amazon customers in a clear and professional manner.
- Provide prompt and efficient service to customers and delivery partners.
- Manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills and maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Qualifications
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills – ability to clearly understand and state the issues customers present.
- Ability to concentrate – follow customers issues without distraction to resolution.
- Work successfully in a team environment as well as independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills.
- Demonstrates an ability to successfully navigate websites.
- Demonstrates a proficient knowledge of email applications.
Preferred Qualifications
- Logistics background and experience in a similar role.
- Proficient in Excel.
About ASSPL - Uttar Pradesh - D37
ASSPL - Uttar Pradesh - D37 is a leading logistics and transportation company dedicated to providing exceptional service to our customers and delivery partners. We are committed to excellence and strive to create a positive and supportive work environment for our associates.
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