Customer Service Associate

2 weeks ago


Kanpur, Uttar Pradesh, India ADCI - Uttar Pradesh Full time
Job Description

We are seeking a highly skilled Customer Service Associate to join our team at ADCI - Uttar Pradesh. This role involves providing exceptional customer service to Amazon Sellers and Merchants, ensuring timely and accurate resolution of their issues.

About the Role

The ideal candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills. They will be responsible for building strong relationships with sellers, providing process improvements, and contributing to a positive team environment.

Responsibilities
  • Provide prompt and efficient service to Amazon Sellers and Merchants, including escalation of seller issues as needed.
  • Browse and research Amazon's e-commerce platform to provide solutions to sellers' questions and concerns.
  • Maintain a positive and professional demeanor, portraying the company in a positive light at all times.
  • Work independently, utilizing departmental resources, policies, and procedures to resolve issues efficiently.
Requirements
  • Completed Bachelor's degree or higher.
  • Language: French (B2.2) certification is mandatory.
  • Experience within a customer service environment preferred.
  • Strong prioritization and time management skills, with high flexibility.
  • Demonstrate effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality & productivity.
Preferred Qualifications
  • Demonstrates effective, clear, and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants, including the appropriate escalation of Sellers' issues.
  • Builds Platform and business knowledge to better serve sellers.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Working Conditions

This position requires ability to work shifts, maintaining a flexible schedule to meet the needs of the team and the business. The successful candidate will be working out of one of the following locations: Virtual Location - UP.

Compensation and Benefits

Our estimated salary range for this position is ₹8-10 lakhs per annum, depending on experience and qualifications. We offer a competitive compensation package, including benefits and opportunities for career growth and development.



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