Senior Customer Experience Representative

3 days ago


Gurgaon, Haryana, India American Express Full time
Deliver Exceptional Customer Service

We are actively seeking a talented Senior Customer Experience Representative to join our team at American Express. As a key member of our customer service team, you will play a crucial role in providing superior customer experiences on calls to our card members.

In this role, you will act as the face of our company, creating positive interactions with our customers to help them achieve their goals and succeed in their businesses. You will utilize your excellent communication and interpersonal skills to understand customer needs, provide personalized solutions, and resolve issues efficiently.

To be successful in this position, you should have 1-7 years of experience in international voice processes and contact center domains. Your strong listening skills, ability to think critically, and proficiency in English language will enable you to excel in this role.

You will work in a dynamic environment where you will have opportunities to learn and grow with our company. Our goal is to provide an exceptional customer experience, and we recognize and reward our team members for their contributions and impact on delivering world-class service.

Salary: Estimated $40,000 - $60,000 per annum, depending on qualifications and experience.



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