Senior Field Service Engineer
6 days ago
Job Summary
We are seeking a highly skilled Senior Field Service Engineer to join our Rapid Response Team at Cummins Inc. As a key member of our team, you will be responsible for providing technical expertise and support to our customers in the field.
Key Responsibilities
- Customer Relations: Develop and maintain strong relationships with our customers, ensuring prompt and efficient attention to their needs.
- Diagnostics and Repairs: Apply advanced diagnostic tools and techniques to diagnose and repair complex engine issues at customer sites.
- Preventative Maintenance: Perform routine maintenance activities to ensure optimal engine performance and prevent costly repairs.
- Issue Escalation: Escalate unresolved issues to product specialists or supervisors, ensuring timely resolution and customer satisfaction.
- Coaching and Development: Coach and develop junior technicians, transferring knowledge and expertise to ensure seamless knowledge transfer.
- Documentation: Maintain accurate and detailed service records, including service worksheets, timesheets, and warranty claims.
- Sales and Service Opportunities: Identify and capitalize on sales and service opportunities with customers, driving revenue growth and customer satisfaction.
- Training: Stay up-to-date with the latest technical training and certifications, ensuring expertise in engine systems and diagnostic techniques.
- Vehicle and Tool Maintenance: Maintain service vehicles and tools in good working condition, ensuring efficient and effective service delivery.
- Health and Safety: Ensure adherence to all relevant health, safety, and environmental policies and procedures, promoting a safe working environment.
Requirements
- Education: Bachelor's degree in a relevant technical field or equivalent experience.
- Licenses/Certifications: Valid driver's license and any required certifications for engine products.
- Experience: Significant field service experience, with expertise in engine systems and diagnostic techniques.
- Skills: Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
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