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Field Service Engineer
1 month ago
Job Description:
Rapid Response Team Field Service Engineer
This position is responsible for providing expert-level technical support to customers in the field, resolving complex issues and ensuring prompt and efficient attention to customer needs. The ideal candidate will have significant field service work experience, expert-level knowledge of engine products, and excellent customer service skills.
Key Responsibilities:
- Customer Relations: Establish and develop productive customer relationships, ensuring prompt and efficient attention to customer needs.
- Diagnostics and Repairs: Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites.
- Preventative Maintenance: Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Issue Escalation: Escalate unresolved issues to product specialists or supervisors.
- Coaching and Development: Coach and develop technicians and/or apprentices, transferring knowledge and experience to others; may provide work direction and review repair plans, parts lists, etc.
- Documentation: Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Sales and Service Opportunities: Identify additional sales and service opportunities with customers.
- Training: Complete training in line with skill and business requirements.
- Vehicle and Tool Maintenance: Maintain service vehicle and tools for cleanliness and proper operation.
- Health and Safety: Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation, reporting any issues/incidents to site management and supervisors.
Responsibilities:
Qualifications:
- Education: Apprentice Trained Engine Technician (Preferred), Vocational diploma from a relevant technical institution.
- Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
