Robotics Field Service Engineer for Surgical Solutions

1 month ago

Pune, Maharashtra, India Intuitive Surgical Full time
Company Overview

Intuitive Surgical is a pioneering leader in robotic-assisted surgery, committed to expanding the potential of physicians to heal without constraints. With over 25 years of experience, we have worked with hospitals and care teams worldwide to help solve healthcare's hardest challenges.

Salary: $65,000 - $90,000 per year

This compensation package includes an estimated base salary, reflecting the company's commitment to attracting top talent in the field service engineering sector. As a Field Service Engineer I, you will be responsible for managing Customer Technical Relations after the point of Sale on All Intuitive Surgical Products in an assigned territory.

Job Description: Technical Support Specialist

The successful candidate will be required to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees. Key responsibilities include:

  • Analyzing customer requirements to ensure effective system installation through pre-site planning and installation coordination;
  • Autonomously managing and scheduling both planned and unplanned appointments with customers to ensure maximum system reliability and uptime guarantees are achieved;
  • Independently managing all administrative duties, including spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contracts billings, system configurations, and data in call escalation databases;
  • Supporting sales training and marketing events by analyzing potential issues and developing independent strategies to resolve;
Required Skills and Qualifications

To excel in this role, you should possess:

  • A minimum 1-5 years of field service experience;
  • Good administrative and record-keeping skills;
  • Good written and oral communication skills;
  • Good interpersonal skills;
  • An ability to travel up to 50%, dependent upon account distribution;
Preferred Skills and Experience

Prior knowledge of operating room protocol and the ability to independently troubleshoot electro-mechanical systems are highly desirable. Additionally, a Bachelor's Degree in applied science or engineering is preferred; or equivalent training/experience which may include extensive coursework or study in the field of engineering or applied science.

Benefits and Opportunities

As an equal employment opportunity employer, Intuitive Surgical provides a diverse and inclusive work environment where employees can thrive and grow. The company actively invests in its team members to support their long-term growth and advance their mission to improve patient benefits. Join our team and contribute to shaping the future of minimally invasive care.

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