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Field Service Engineer I
1 month ago
Job Summary:
Intuitive Surgical is seeking a highly skilled Field Service Engineer I to manage Customer Technical Relations after the point of Sale on all Intuitive Surgical Products in an assigned territory. This role requires strong technical knowledge and excellent communication skills to ensure maximum system reliability and uptime guarantees are achieved.
Key Responsibilities:
- Support all da Vinci Surgical platforms as a Junior Field Service Engineer.
- Provide Pre-site Planning and Installation Coordination with customers to ensure effective system installation.
- Autonomously manage and schedule both planned and unplanned appointments with customers to achieve maximum system reliability and uptime guarantees.
- Independently manage all administrative duties of the role, including Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and developing independent strategies to resolve.
Requirements:
- Minimum 1-5 years of field service experience required.
- Good administrative and record-keeping skills.
- Good written and oral communication skills.
- Good interpersonal skills.
- An ability to travel up to 50% dependent upon account distribution.
Preferred Qualifications:
- Knowledge of Operating Room protocol preferred.
- Ability to independently troubleshoot electro-mechanical systems.
Additional Information:
Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.
