Field Service Engineer

6 days ago


Pune, Maharashtra, India Intuitive Full time

About Intuitive

At Intuitive, we're driven by a shared passion for innovation and a commitment to making a meaningful impact in the lives of patients and healthcare professionals. Our mission is to advance minimally invasive care through intelligent technology, empowering surgeons to push the boundaries of what's possible.

Job Summary

We're seeking a highly skilled Field Service Engineer I to join our team, responsible for managing Customer Technical Relations after the point of sale on all Intuitive Surgical Products. As a key member of our customer-facing team, you'll work independently to prioritize technical escalations, establish and maintain expectations with customers, and ensure maximum system reliability and uptime.

Key Responsibilities

  • Support all da Vinci Surgical platforms, analyzing customer requirements to ensure effective system installation and coordination.
  • Manage and schedule appointments with customers to ensure maximum system reliability, functionality, and uptime guarantees.
  • Independently manage administrative duties, including spare parts inventory, returned material authorizations, and data in the call escalation database.
  • Support sales training and marketing events by analyzing potential issues and developing strategies to resolve.

Requirements

  • Minimum 1-5 years of field service experience required.
  • Good administrative and record-keeping skills.
  • Good written and oral communication skills.
  • Ability to travel up to 50%.

Preferred Qualifications

  • Knowledge of Operating Room protocol.
  • Ability to independently troubleshoot electro-mechanical systems.

Intuitive is an Equal Employment Opportunity Employer

We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.



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