Field Service Engineer

7 days ago


Pune, Maharashtra, India Intuitive Surgical Full time
Company Overview

Intuitive Surgical is a pioneering medical device company that has revolutionized the field of minimally invasive surgery. Our mission is to enhance the precision and effectiveness of surgical procedures, improving patient outcomes and quality of life.

Job Summary

We are seeking a highly skilled Field Service Engineer I to join our team. As a key member of our customer support team, you will be responsible for managing technical relationships with customers, ensuring the optimal performance of our robotic surgical systems, and providing exceptional customer service.

Key Responsibilities
  • Manage and prioritize technical escalations, ensuring timely resolution and customer satisfaction.
  • Analyze customer requirements to ensure effective system installation and configuration.
  • Develop and implement strategies to improve system uptime and reliability.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide training and support to customers on the use and maintenance of our systems.
Requirements
  • Minimum 1-5 years of field service experience in a technical or medical device environment.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to interact with customers, sales teams, and internal stakeholders.
  • Ability to travel up to 50% of the time, dependent on account distribution.
Preferred Qualifications
  • Knowledge of operating room protocol and electro-mechanical systems.
  • Ability to independently troubleshoot complex technical issues.
What We Offer

Intuitive Surgical is an equal employment opportunity employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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