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Field Service Engineer I
1 month ago
Intuitive Surgical is seeking a highly skilled Field Service Engineer I to manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Key Responsibilities- Support all da Vinci Surgical platforms
- Analyze customer's requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
- Minimum 1-5 years of field service experience is required
- Good administrative and record keeping skills
- Good written and oral communication skills
- Good interpersonal skills
- An ability to travel up to 50%, dependent upon account distribution
- Knowledge of Operating Room protocol preferred
- Ability to independently troubleshoot electro-mechanical systems
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Shift: Day
Travel: 50% of the time
