Field Service Engineer I
4 weeks ago
About the Role
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
We are seeking a Field Service Engineer I to manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Key Responsibilities
- Support all da Vinci Surgical platforms.
- Analyze customer requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved.
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Requirements
- Minimum 1-5 years of field service experience is required.
- Good administrative and record keeping skills.
- Good written and oral communication skills.
- Good interpersonal skills.
- An ability to travel up to 50%, dependent upon account distribution.
Preferred Qualifications
- Knowledge of Operating Room protocol.
- Ability to independently troubleshoot electro-mechanical systems.
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