Field Service Technician

6 days ago

Pune, Maharashtra, India Burckhardt Compression Full time

Career Opportunity Overview

Burckhardt Compression is seeking an experienced Field Service Representative to strengthen our Field Service team in Pune.

Key Responsibilities

  • Execute overhaul, erection, and commissioning of Reciprocating Compressor systems and panels.
  • Overhaul annual Maintenance Contract operation and maintenance of packages.
  • Global assignment as an FSE for mechanical installations of compressors.
  • Independent Erection & Commissioning.
  • A basic electrical understanding – various types of starter panels, control panels, etc.
  • Inspection, revision, revamp, & dismantling of compressor and auxiliary parts.
  • Contact person at site for customer, agents, contractor, and project manager.
  • Preparation of consolidated reports and records.
  • Active assistance at turn-key projects, together with site-coordinator of BC or customer side.
  • Provide onsite solutions to resolve issues.
  • The ability to analyze situations and make decisions, providing immediate feedback to Customers to keep machines active and running.
  • Responsible for complaint management and offering solutions to resolve complaints.
  • Supervise and perform mechanical minor and major overhauls.
  • Responsible for complaint analysis, fault analysis, and rectification, finding the root cause of problems and keeping updated on field issues.
  • Timely resolution of contractual and warranty issues in the most cost-effective manner.
  • Enhance customer satisfaction through timely services and better technical support and services.
  • Achieve Services division business targets.
  • Forecast materials and services required to execute jobs in the quickest time.
  • Manage warranty claim parts to the client.
  • Facilitate recovery management.
  • Instruction and training of customer personnel on maintenance and operation procedures.
  • Build competence of team members for superior performance.
  • Maintain a well-defined quality system across the department.

Requirements

  • BE/ B. Tech or DME with Mechanical Engineering with min. 6-15 years of experience.
  • Previous Customer service experience in field support in Refineries, Petrochemicals/ fertilizers, Industrial Gas segment with reciprocating compressors/ Engines.
  • Service mentality with a certain commercial sense.
  • Previous experience in using hand, hydraulic, pneumatic power tools, material handling equipment such as power-operated overhead cranes, hand pallet trucks, etc. Must be able to lift weights up to 20 Kg manually.
  • High Energy level, Flexible, Disciplined/ Punctual. Ready for extensive travel. Good Physique.
  • Able to read and comprehend Operation and Maintenance Manuals, P& I diagram, and other project-related written documents in English.
  • Relevant experience of sales of spare parts of compressors/pumps/valves.

Skills & Knowledge:

  • Good Communication skill. (written & verbal communication with customer) Presentation & Training experience.
  • Analytical skill, technical decision-making.
  • Should possess skills like Computer knowledge, ISO documentation, etc.
  • Good grasping power, self-motivated & ready to take challenges.
  • Good business acumen.
  • Knowledge of ERP system.

Language Skills

  • Good command over English language.
  • Language skill in German would be an added advantage.

Special Requirements

  • This role demands a deep understanding of compressor and physical stamina to work continuously at customer sites whenever required.
  • Travel activities at 90%.
  • Customer-oriented thinking and action.
  • Flexibility to customer, working time, culture.
  • Careness & diligence.
  • Communication with adverse clients and internal persons.
  • Knowledge of EOHS.

Indicators (KPIs):

  • Independent Job Execution with Customer satisfaction.
  • Technical ability to resolve field issues timely.
  • Available days for site Execution.
  • Enquiries generated.
  • On-time delivery.
  • Timely resolution of field issues.

Why Burckhardt

  • Our flexible working models will allow you to combine private interests with work.
  • Open corporate culture.
  • GreenCo Gold Winner.
  • Performance and appreciation awards.
  • Employee Engagement.

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