Field Operations Manager

1 month ago


Pune, Maharashtra, India Rentokil Initial Full time
About Rentokil Initial

Rentokil Initial is a leading provider of pest control services in India. Our company is committed to delivering exceptional customer service and setting new standards for the industry.

We are seeking a highly skilled and experienced professional to join our team as a Field Operations Executive. This role will be responsible for ensuring the effective delivery of pest control services to our customers.

Key Responsibilities
  • Ensure the availability of qualified technicians at all times and provide coaching and training to improve service quality and customer retention.
  • Conduct daily stand-up meetings with technicians to discuss safety and special instructions.
  • Monitor and analyze customer complaints to identify areas for improvement and implement corrective actions.
  • Ensure compliance with service SOPs, SHE golden rules, ATEX, and PINK NOTE.
  • Track and optimize material consumption to meet target levels.
  • Monitor and drive service productivity and efficiency.
Requirements
  • Minimum B. Sc. (Chemistry / Zoology / Agriculture) degree.
  • Proven experience in operations of pest management or service industry.
  • Proficient in use of computer applications and systems with Excel, Word, and PowerPoint.
What We Offer

We believe in a culture of safety, integrity, innovation, learning and development, open and transparent communication, and performance orientation. We are committed to building an inclusive and diverse workplace that welcomes people from all backgrounds.



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