Field Operations Manager

4 weeks ago


Pune, Maharashtra, India Otis College of Art and Design Full time

Job Summary

We are seeking a highly skilled Field Operations Manager to join our team at Otis. As a key member of our service team, you will be responsible for coordinating between employees and customers, ensuring seamless communication and efficient service delivery.

Key Responsibilities

  • Co-ordinate between employees and customers to ensure timely and effective service delivery.
  • Plan daily schedules and allocate manpower as needed to meet customer demands.
  • Conduct regular equipment surveys to identify potential issues and develop preventive maintenance plans.
  • Ensure compliance with safety protocols and regulations, and conduct regular audits to identify areas for improvement.
  • Develop and implement strategies to reduce callbacks and improve overall customer satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives and drive growth.

Requirements

  • Diploma/BE in Engineering
  • 5-8 years of experience in handling service in the elevator industry
  • Excellent communication and interpersonal skills
  • Assertive, proactive, result-oriented, and self-starter
  • Ability to handle high-profile customers and build strong relationships

About Otis

At Otis, we are committed to providing exceptional service and building long-term relationships with our customers. We are a global leader in the elevator and escalator industry, with a proven legacy of innovation and a diverse, global team of experts.



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