Field Operations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled Field Operations Manager to join our team at Otis. As a key member of our service team, you will be responsible for coordinating between employees and customers, ensuring seamless communication and efficient service delivery.
Key Responsibilities
- Co-ordinate between employees and customers to ensure timely and effective service delivery.
- Plan daily schedules and allocate manpower as needed to meet customer demands.
- Conduct regular equipment surveys to identify potential issues and develop preventive maintenance plans.
- Ensure compliance with safety protocols and regulations, and conduct regular audits to identify areas for improvement.
- Develop and implement strategies to reduce callbacks and improve overall customer satisfaction.
- Collaborate with cross-functional teams to achieve business objectives and drive growth.
Requirements
- Diploma/BE in Engineering
- 5-8 years of experience in handling service in the elevator industry
- Excellent communication and interpersonal skills
- Assertive, proactive, result-oriented, and self-starter
- Ability to handle high-profile customers and build strong relationships
About Otis
At Otis, we are committed to providing exceptional service and building long-term relationships with our customers. We are a global leader in the elevator and escalator industry, with a proven legacy of innovation and a diverse, global team of experts.
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