Senior Elevator Field Operations Manager

6 days ago


Pune, Maharashtra, India Otis College of Art and Design Full time

Company Overview:

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. With a global presence in over 200 countries and territories, we move 2 billion people every day and maintain approximately 2.2 million customer units worldwide.

Job Summary:

We are seeking a highly skilled Senior Elevator Field Operations Manager to join our team in India. As a key member of our operations team, you will be responsible for coordinating between employees and customers, ensuring timely closure of repair orders, and conducting safety audits and inspections.

Key Responsibilities:

  • Co-ordinate between employees and customers to ensure seamless communication and feedback
  • Carry out annual equipment survey of all elevators under the territory and plan for repair schedules
  • Conduct toolbox talks with employees and ensure safe work practices
  • Monitor and reduce callbacks, particularly on top ten calls received
  • Ensure adherence to EH&S policies and practices
  • Participate in RQC & Safety meetings and review issues and progress
  • Conduct EH&S inspections/audits as per assigned quota and ensure completion of corrective actions
  • Meet clients regularly for rapport development and negotiate price fixation of contracts
  • Handle effective conversions when necessary and follow-up invoices/payments
  • Indent material and coordinate with Stores for required materials

Required Skills and Qualifications:

  • Diploma/BE in Engineering
  • 5-8 years of experience in handling service in the elevator industry
  • Excellent communication and interpersonal skills
  • Assertive, proactive, result-oriented, and self-starter
  • Ability to handle high-profile key customers

Estimated Salary: ₹1,500,000 - ₹2,500,000 per annum (dependent on experience)

About Otis:

Otis is a diverse, global team committed to meeting the diverse needs of our customers and passengers. We offer opportunities for growth and development, training, and resources to build leadership and capabilities. Our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Why Join Otis?

At Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions and skills keep us connected and on the cutting edge. We put people – passengers, customers, and colleagues – at the center of everything we do, guided by our values: prioritizing Safety, Ethics, and Quality.



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