Optimizing Regional Operations

Job Title: Business Process Optimization Lead

Description: The Regional Business Process Manager plays a pivotal role in harmonizing business processes, optimizing target operating models, and enhancing operational efficiencies across the region. This position is instrumental in driving continuous improvement through effective technology deployment, establishing a high-performance agency network, and leading regional improvement projects.

Responsibilities:

1. Process Harmonization & Target Operating Models:

Implement standardized processes across the region to create a uniform approach to operations. Collaborate with Regional Business Owner teams to review target operating models that enhance efficiency and operational effectiveness. Continuously assess and refine these models to ensure alignment with regional requirements.

1. Effective Technology Deployment:

Help Agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between Regional agencies and promote best practice sharing.

1. Agency Network Management:

Develop and implement a high-performance mindset within the regional agencies. Monitor and coach QPMs to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

1. Regional Improvement Projects:

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions.

1. Regional Deployments:

Deploy target operating models in regions, minimizing exceptions, and managing Country Manager expectations. Deploy new tools and processes within the Region, monitoring implementation and project adoption before handover to Business units.

1. Project Management & HO Contribution:

Participate in HO global projects, working closely with HO BEX team and external teams to manage effective project implementation. Act as a focal point for the region to provide regional specificities and process needs.

1. Implementation of New Clusters or Agencies:

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities.

Key Requirements:

To be successful, this role requires conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style incorporating company values, naturally collaborative, bold, and teamwork-driven.

Essential Competencies:

• Degree in Maritime Business, Logistics, or Supply Chain, or Business Management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management would be advantageous.
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows.
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.