IT Service Delivery Leader

1 day ago


Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 18,25,000
IT Service Desk Leadership Role

We are seeking an experienced IT Service Desk Supervisor to lead our team of agents delivering 24x7 support to users.

This is a pivotal role in the daily operations of our global Service Desk, providing frontline oversight and guidance on complex or high-impact tickets escalated within the team.

  • Lead daily operations for your assigned team of Service Desk Agents, ensuring seamless communication and collaboration among team members.
  • Manage shift scheduling and workload balancing to meet SLA adherence requirements.
  • Provide coaching and mentoring to team members, focusing on quality ticket resolution and customer satisfaction.
  • Conduct performance check-ins and promote professional development through feedback and continuous improvement.

This leadership role combines technical expertise with people management, driving results-oriented service delivery and fostering a culture of ownership and relentless improvement.



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