
Industry Leader In Service Delivery
21 hours ago
Job Description:
We are seeking an experienced Service Operations Manager to lead and manage our service operations for press part tooling customers. This is a challenging role that requires strong leadership and team management skills, as well as excellent troubleshooting and technical support capabilities.
The successful candidate will be responsible for handling AMC (Annual Maintenance Contracts) and ensuring timely execution, resolving customer complaints with a proactive and solution-oriented approach, and coordinating across departments for smooth service delivery.
They will also be expected to guide and mentor service engineers and technicians, ensure compliance with pharma engineering standards and safety protocols, maintain service documentation and performance reports, drive continuous improvement in service quality and customer satisfaction, and collaborate with sales and R&D teams for customer feedback and product enhancements.
Required Skills and Qualifications:
- 8-10 years of experience in Pharma Engineering/Tooling industry
- Strong leadership and team management skills
- Excellent troubleshooting and technical support capabilities
- Experience in handling audits and regulatory compliance
- Effective communication and customer relationship skills
Benefits:
This is a great opportunity for the right candidate to join our organization and take on a key leadership role in driving our service operations forward.
Others:
Located in Mumbai, this position offers a unique blend of challenges and opportunities for professional growth and development.
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