
Senior IT Service Delivery Professional
2 weeks ago
As a Senior IT Service Delivery Manager, you will oversee the seamless delivery of IT services across our organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.
This role requires strong leadership skills, excellent communication, stakeholder management, and problem-solving abilities.
- Key Responsibilities:
- Manage daily IT service operations ensuring adherence to SLAs and KPIs.
- Lead Incident, Problem, Change, and Release Management processes.
- Act as the primary escalation point for service-related issues.
- Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
- Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Certifications: ITIL (mandatory)
- 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
- Strong understanding of IT infrastructure, enterprise applications, and service management tools.
- Excellent communication, stakeholder management, and problem-solving skills.
Working knowledge of platforms like Office 365 suite.
Experience in managing hybrid environments (cloud and on-premise).
OthersWe offer a dynamic work environment and opportunities for growth and development.
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