Senior IT Service Delivery Professional

2 weeks ago


Thiruvananthapuram, Kerala, India beBeeServiceDelivery Full time ₹ 16,92,000 - ₹ 22,40,000
Job Summary

As a Senior IT Service Delivery Manager, you will oversee the seamless delivery of IT services across our organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.

This role requires strong leadership skills, excellent communication, stakeholder management, and problem-solving abilities.

  • Key Responsibilities:
  • Manage daily IT service operations ensuring adherence to SLAs and KPIs.
  • Lead Incident, Problem, Change, and Release Management processes.
  • Act as the primary escalation point for service-related issues.
  • Manage scope, timelines, and delivery of IT projects using Agile, Waterfall, or Hybrid methodologies.
  • Collaborate with cross-functional teams to ensure successful implementation of IT solutions.
Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Certifications: ITIL (mandatory)
  • 8+ years of experience in IT service delivery, with at least 3 years in a lead role.
  • Strong understanding of IT infrastructure, enterprise applications, and service management tools.
  • Excellent communication, stakeholder management, and problem-solving skills.
Benefits

Working knowledge of platforms like Office 365 suite.

Experience in managing hybrid environments (cloud and on-premise).

Others

We offer a dynamic work environment and opportunities for growth and development.



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