Assistant Manager, Service Delivery

2 days ago


Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

We are seeking a talented professional to fill the role of Assistant Manager, Service Delivery.

Key responsibilities include leading and managing internal delivery teams to resolve incidents, problems, and operations issues impacting clients. The successful candidate will also be responsible for driving teams to remediate problems and provide root cause analysis as needed.

The Assistant Manager will oversee daily operations to ensure client satisfaction, work quality, and efficiency. Additionally, they will identify and lead department-level projects to realize corporate goals and strategies.

Other key responsibilities include:

  • Talent Inventory: Manage and coach direct reports to be effective in both client management and people management.
  • Client Services: Oversee the daily operations of each client team to ensure client satisfaction.
  • Business Growth: Proactively seek opportunities to improve client experience and drive business growth.
  • Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause.

The ideal candidate will have experience in US Healthcare, US Mortgage, US Insurance, and US Process. They will also possess strong leadership skills, excellent communication abilities, and a customer-centric approach.

This is an exciting opportunity for a seasoned professional to join our team and contribute to the success of our organization.



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