Current jobs related to Senior Service Delivery Manager - Thiruvananthapuram, Kerala - UST

  • Senior IT Service Delivery Professional

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeServiceDelivery Full time ₹ 16,92,000 - ₹ 22,40,000

    Job SummaryAs a Senior IT Service Delivery Manager, you will oversee the seamless delivery of IT services across our organization. This includes managing service operations, vendor relationships, SLAs, incident/problem/change management, and driving continuous improvement in service quality and efficiency.This role requires strong leadership skills,...

  • HR Service Delivery Lead

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeHRSpecialist Full time ₹ 16,80,000 - ₹ 20,16,000

    Job Title:Senior HR Service Delivery SpecialistDescription:We seek an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services.The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement.Key Responsibilities:Oversaw end-to-end HR service delivery...

  • Assistant Manager, Service Delivery

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    We are seeking a talented professional to fill the role of Assistant Manager, Service Delivery.Key responsibilities include leading and managing internal delivery teams to resolve incidents, problems, and operations issues impacting clients. The successful candidate will also be responsible for driving teams to remediate problems and provide root cause...

  • Global HR Service Delivery Lead

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeOperational Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

    Job Overview:HR Operations ManagerWe are seeking an experienced HR Operations Manager to lead the delivery of scalable, efficient, and employee-centric services across our global operations.The ideal candidate will drive transformation through process standardization and data-driven insights. They will collaborate with global teams to ensure seamless service...

  • Delivery Manager

    1 week ago

    Thiruvananthapuram, Kerala, India GSPANN Technologies, Inc Full time

    About the Company :Headquartered in California, U.S.A., GSPANN provides consulting and IT services to global clients.We help clients transform how they deliver business value by helping them optimize their IT capabilities, practices, and operations with our experience in retail, high-technology, and manufacturing.With five global delivery centers and 2000+...

  • Senior SLA Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeSLAManagement Full time ₹ 35,00,000 - ₹ 40,00,000

    Job TitleWe are seeking a seasoned SLA Manager to oversee the management, coordination, and governance of Service Level Agreements.The successful candidate will be responsible for:Coordinating SLA issuance with internal stakeholders, project managers, beneficiaries, providers, and legal/compliance teams;Managing SLA signature with onshore managers,...

  • Project Delivery Manager

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeDelivery Full time US$ 10,00,000 - US$ 12,20,000

    Senior Project Delivery LeaderThis role combines high-level leadership in project delivery management responsibilities, driving a culture of excellence and ensuring teams are engaged, skilled, and aligned with strategic objectives.Key aspects of the job include:Fostering a collaborative environment that promotes growth and development;Ensuring effective...

  • IT Service Delivery Leader

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 18,25,000

    IT Service Desk Leadership RoleWe are seeking an experienced IT Service Desk Supervisor to lead our team of agents delivering 24x7 support to users.This is a pivotal role in the daily operations of our global Service Desk, providing frontline oversight and guidance on complex or high-impact tickets escalated within the team.Lead daily operations for your...

  • Programme Delivery manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India RsquareInfo E-Solution Pvt. Ltd. Full time

    Company Description RIS, established in 2019, is a leading provider of Project Consultancy Services for IT Project Solutions. Our team comprises expert IT professionals specialized in Mobile App Development, Website Development, Testing, BPM, RPA, and Salesforce. We aim to offer low-cost solutions in today's competitive market without compromising on...

  • Senior Project Delivery Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeProject Full time ₹ 14,00,000

    Senior Project Delivery SpecialistWe are seeking a seasoned Project Delivery Specialist to lead and manage end-to-end project delivery, ensuring timely, budget-friendly, and high-quality results while maintaining strong stakeholder satisfaction.About the Role:Lead small to medium-sized projects from initiation through successful completion.Manage project...

Senior Service Delivery Manager

2 weeks ago

Thiruvananthapuram, Kerala, India UST Full time US$ 15,00,000 - US$ 20,00,000 per year

Years

1 Opening

Trivandrum

Role description

Responsibilities:

  • Own end-to-end delivery of IT Infrastructure & Security projects across Data Center, Cloud, Network, Endpoint, and Security domains.
  • Demonstrate proficiency in Delivery Management, along with strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments.
  • Provide technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations.
  • Stay abreast of the latest technology trends in cybersecurity, automation, and cloud operations.
  • Partner with architecture and engineering teams to optimize performance, availability, and security.
  • Must have handled projects valued at USD 20 million or above.
  • Possess good knowledge of P&L, EBITDA, and commercial metrics.
  • Experience in managing PAN India accounts and overseeing third-party service providers.
  • Proven experience in the BFSI domain.
  • Serve as the primary point of contact for client delivery and relationship management.
  • Conduct regular service reviews and governance meetings with clients.
  • Translate client requirements into delivery roadmaps and actionable project plans.
  • Identify and drive opportunities for service expansion, upselling, and cross-selling within existing accounts.
  • Support proposal development, RFP/RFI responses, and solution presentations.
  • Collaborate with pre-sales and solutioning teams on new initiatives.
  • Lead and mentor multi-disciplinary delivery teams across geographies.
  • Foster a performance-driven culture with a focus on upskilling, certifications, and retention.
  • Conduct resource planning, performance reviews, and talent engagement activities.
  • Ensure compliance with defined SLAs, KPIs, and quality standards.
  • Lead incident, problem, and change management processes and drive root cause analysis (RCA) for major issues.
  • Strong leadership, communication, and stakeholder management skills.
  • Strategic mindset with a hands-on approach to solving technical challenges.
  • Proven track record in managing complex IT infrastructure projects and leading high-performing teams.
  • Business-savvy, with the ability to balance customer satisfaction, delivery efficiency, and profitability.

Technical skill preferred

  • Experience with Virtualization technologies (e.g., Hyper-V), Public Cloud platforms (AWS, OCI), and services across IaaS and PaaS models.
  • Proficiency in Cisco and Fortinet firewalls, routers, switches, SD-WAN, and load balancers.
  • Hands-on experience with SIEM, Security Operations Center (SOC) operations, endpoint protection, identity and access management (IAM), and vulnerability management tools.
  • Expertise in Microsoft Intune, SCCM, and other patch management tools.
  • Working knowledge of Endpoint Central, SolarWinds, and practical implementation of ITIL frameworks for service delivery.
Skills
  • Virtualization, Networking, Firewall, SIEM/SOC, Intune/SCCM
About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.