Global HR Service Delivery Lead

1 day ago

Thiruvananthapuram, Kerala, India beBeeOperational Full time ₹ 1,20,00,000 - ₹ 1,70,00,000

Job Overview:

HR Operations Manager

We are seeking an experienced HR Operations Manager to lead the delivery of scalable, efficient, and employee-centric services across our global operations.

The ideal candidate will drive transformation through process standardization and data-driven insights. They will collaborate with global teams to ensure seamless service delivery, compliance, and continuous improvement within our framework.

  • Manage end-to-end HR operations including onboarding, offboarding, payroll, benefits, and employee lifecycle processes globally.
  • Ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
  • Oversee HR helpdesk operations to ensure timely resolution of employee queries.
  • Drive harmonization of HR processes
  • Implement continuous improvement initiatives
  • Champion automation and scalability with platforms like SAP SuccessFactors
  • Ensure compliance with global labor laws, data privacy regulations, and internal governance standards.
  • Conduct periodic audits and risk assessments to uphold operational integrity and mitigate risks.
  • Foster a culture of innovation, accountability, and service excellence.
  • Collaborate with HR COEs, regional HR leaders, and business stakeholders to align operational goals with strategic priorities.
  • Leverage analytics tools to generate actionable insights on workforce trends, service performance, and employee experience.
  • Deliver dashboards and reports to senior leadership to support data-driven decision-making.
  • Lead the strategic scaling of operations by expanding service scope, increasing delivery capacity, and enhancing operating models to support global growth and transformation initiatives.
  • Manage operational budgets and identify opportunities for cost optimization.
Qualifications & Experience:
  • Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
  • 6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
  • Strong expertise in HR systems (SAP SuccessFactors), process automation, and service delivery models.
  • Proven leadership in managing cross-functional, multicultural teams.
  • Excellent communication, stakeholder engagement, and problem-solving skills.

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