
HR Service Delivery Lead
8 hours ago
Job Title:
Senior HR Service Delivery Specialist
Description:
We seek an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services.
The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement.
Key Responsibilities:
- Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational policies.
- Managed and optimized HR service platforms.
- Led initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship on HR processes, systems, and compliance.
- Handled complex HR service cases with professionalism and resolution focus.
Requirements:
- 10+ years of experience in HR operations, process optimization, and employee services.
- Strong background in HR systems, service governance, and continuous improvement.
- Excellent communication and leadership skills.
What We Offer:
Our organization offers opportunities for growth and development in a dynamic environment.
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