HR Service Delivery Lead

8 hours ago


Thiruvananthapuram, Kerala, India beBeeHRSpecialist Full time ₹ 16,80,000 - ₹ 20,16,000

Job Title:

Senior HR Service Delivery Specialist

Description:

We seek an experienced professional with 10+ years of expertise in HR operations, process optimization, and employee services.

The ideal candidate will have a strong background in HR systems, service governance, and continuous improvement.

Key Responsibilities:

  • Oversaw end-to-end HR service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
  • Ensured compliance with labor laws, data privacy regulations, and organizational policies.
  • Managed and optimized HR service platforms.
  • Led initiatives to enhance efficiency, accuracy, and employee experience.
  • Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
  • Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
  • Provided training and mentorship on HR processes, systems, and compliance.
  • Handled complex HR service cases with professionalism and resolution focus.

Requirements:

  • 10+ years of experience in HR operations, process optimization, and employee services.
  • Strong background in HR systems, service governance, and continuous improvement.
  • Excellent communication and leadership skills.

What We Offer:

Our organization offers opportunities for growth and development in a dynamic environment.



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