BPO Team Lead

3 weeks ago


Pune, Maharashtra, India Vsynergize AI Full time
Key Responsibilities

We are seeking an experienced Operations Director to supervise and manage the BPO team for the US telecom process. Key responsibilities include:

  • Ensuring adherence to quality standards, productivity goals, and client requirements;
  • Overseeing day-to-day operations, including handling escalations, monitoring team performance, and ensuring process compliance;
  • Collaborating with the Quality Assurance and Training teams to maintain high performance and process standards;

The successful candidate will also have experience in implementing and monitoring KPIs, conducting regular one-on-ones, feedback sessions, and performance reviews with team members, as well as fostering a positive and productive team environment.



  • Pune, Maharashtra, India IGT Solutions Full time

    About the RoleWe are seeking a skilled Operational Team Lead to join our team in Pune. As a key member of our leadership team, you will be responsible for managing all team and process-related issues, ensuring effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution.Key ResponsibilitiesManage a...


  • Pune, Maharashtra, India Three Across Full time

    We are seeking a skilled Team Lead to join our team at Three Across, where you will have the opportunity to take your career to the next level. As a Team Lead, you will be responsible for leading a team of experts in international BPO.The ideal candidate will have a minimum of 1 year of experience in international BPO and will possess excellent communication...

  • Dynamic Team Lead

    4 weeks ago


    Pune, Maharashtra, India IGT Solutions Full time

    Job Description:We are seeking a highly skilled Dynamic Team Lead - Operations Manager to join our team at IGT Solutions. In this role, you will be responsible for managing a team of 15-20 agents handling inbound calls and emails.Main Responsibilities:To manage all team and process-related issues effectively.To monitor voice standards, performance reporting,...


  • Pune, Maharashtra, India Skylark Digi Solutions Full time

    **Job Overview**We are seeking a highly skilled and experienced Order Management Team Lead to join our team at Skylark Digi Solutions. This role is integral to maintaining high performance standards, ensuring compliance, and fostering continuous development within the team.The ideal candidate has a solid understanding of O2C processes, proven leadership...


  • Pune, Maharashtra, India IGT Solutions Full time

    Team Lead OpportunityWe are seeking a highly skilled and experienced Team Lead to manage all team and process related issues in our Pune operation.About the Role:Evaluate and control processes to ensure high-quality performance, monitor voice standards, track low performers, and implement solutions for escalation resolutionCoach and mentor agents, promote...

  • O2C Team Supervisor

    2 weeks ago


    Pune, Maharashtra, India Skylark Digi Solutions Full time

    **Job Summary**We are looking for a skilled and experienced Team Lead to manage our Order Management Team. The successful candidate will oversee the complete order lifecycle, from order processing to customer query resolution, invoicing, and escalations. This role requires strong coaching skills, proficiency in ERP/CRM tools, and a proactive approach to...


  • Pune, Maharashtra, India IGT Solutions Full time

    The ideal candidate for this Operations Team Manager role will possess strong leadership skills, the ability to motivate and develop team members, and a proven track record of improving operational efficiency.About the RoleWe are seeking an experienced Operations Team Manager to join our team at IGT Solutions in Pune. As a key member of our operations team,...


  • Pune, Maharashtra, India Wipro Full time

    Job Summary:">We are seeking an experienced Executive Lead to join our team and drive financial transformation within the Finance & Accounting LOB. As a key member of our Pre-Sales Practice, you will be responsible for supporting the Sales team in closing medium to large-sized deals. Your expertise in BPO pre-sales, bid management, and due diligence will...

  • Sales Team Lead

    3 weeks ago


    Pune, Maharashtra, India PressureJet Systems Pvt Ltd Full time

    Job DescriptionWe are seeking a talented Sales Team Lead to join our team at PressureJet Systems Pvt Ltd. This is an exciting opportunity to drive sales growth and contribute to the company's success.About the RoleThe Sales Team Lead will be responsible for leading a team of sales professionals, identifying new business opportunities, and developing...

  • ITSM Team Lead

    3 weeks ago


    Pune, Maharashtra, India ITC WORLDWIDE Full time

    At ITC Worldwide, we are seeking an experienced ITSM Team Lead to join our dynamic team. With a competitive salary range of $80,000 - $110,000 per annum, this role offers a unique opportunity for growth and development.Job Summary:The ITSM Team Lead will be responsible for managing a team of engineers who provide support to our customers. This includes...

  • Area Team Lead

    2 weeks ago


    Pune, Maharashtra, India Zolo Full time

    Job Description:The Area Team Lead is a pivotal role within Zolo, responsible for driving profitability and growth across our student housing portfolio in Pune. This position offers a unique blend of leadership, strategic planning, and operational expertise.Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience.We are seeking an...


  • Pune, Maharashtra, India IGT Solutions Full time

    About the Role:We are seeking a highly experienced Lead Operations Director to lead multiple client business operations in a Global Digital BPM Contact Center services environment.The successful candidate will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business...

  • Sales Team Lead

    3 weeks ago


    Pune, Maharashtra, India Sunil Agrawal and Associates (SAA) Full time

    About UsSunil Agrawal and Associates (SAA) is a leading sales organization that offers innovative solutions to businesses. We are committed to excellence and customer satisfaction.Job OverviewWe are seeking an experienced Senior Sales Manager to lead our sales team and drive business growth. The ideal candidate will have a proven track record of success in...

  • Sales Team Lead

    2 weeks ago


    Pune, Maharashtra, India Sweven Infotech Full time

    At Sweven Infotech, we are seeking a highly skilled Sales Team Lead to spearhead our sales efforts and drive business growth. This role is ideal for an experienced professional with a proven track record of success in sales leadership.The successful candidate will be responsible for leading a high-performing sales team, developing and implementing strategic...

  • DevOps Team Lead

    4 weeks ago


    Pune, Maharashtra, India Sunware Technologies Full time

    Job Title: DevOps Team LeadLocation: Not SpecifiedExperience: 6+ yearsPosition Type: Full-timeRole Overview:The DevOps Team Lead at Sunware Technologies will be responsible for overseeing the design and implementation of CI/CD pipelines, ensuring the smooth operation of development and production environments, and leading a team of DevOps engineers. This...

  • ITSM Team Lead

    3 weeks ago


    Pune, Maharashtra, India ITC WORLDWIDE Full time

    We are seeking an experienced ITSM Team Lead to join our team at ITC Worldwide. The salary for this role is estimated to be around $95,000 - $110,000 per year.About the RoleThe ITSM Team Lead will oversee a dynamic team of engineers providing support to customers. This role ensures a customer-friendly approach for resolving O365/Azure technology related...

  • Marketing Team Lead

    3 weeks ago


    Pune, Maharashtra, India JISA Softech Pvt Ltd Full time

    About the RoleWe are seeking a Marketing Team Lead to join our team at JISA Softech Pvt Ltd. This is a challenging opportunity for an individual with 5+ years of experience in digital marketing, team management, and event marketing.The successful candidate will have a strong background in digital marketing, including SEO, content creation, and social media...

  • Account Team Lead

    4 weeks ago


    Pune, Maharashtra, India KellyOCG Full time

    Job DescriptionWe are seeking a seasoned Account Team Lead to join our team at KellyOCG.The ideal candidate will have 10-15 years of experience in sourcing, recruiting and talent acquisition, with expertise in IT hiring.Key Responsibilities:Manage and lead a team of recruiters, sourcing recruiters and professional and technical recruiting...

  • Area Team Lead

    2 days ago


    Pune, Maharashtra, India Zolo Full time

    About the RoleWe are seeking a highly skilled and experienced Regional Business Manager to lead our business operations in Pune.Key ResponsibilitiesPnL Ownership: Drive profitability for all properties in the city/market, ensuring revenue growth and cost control.Leadership: Lead a diverse team including Sales, Operations, and Supply Managers, fostering a...

  • Engineering Team Lead

    3 weeks ago


    Pune, Maharashtra, India Goshen Resource Full time

    Job OverviewGoshen Resource seeks a highly experienced Senior General Manager/Head of Department to lead its engineering function. This role requires strong leadership and technical expertise to drive the company's engineering strategy and deliver high-quality projects.Estimated Salary: $150,000 - $200,000 per yearKey Responsibilities:Build and manage a team...