Operational Team Lead
6 days ago
We are seeking a skilled Operational Team Lead to join our team in Pune. As a key member of our leadership team, you will be responsible for managing all team and process-related issues, ensuring effective process control, monitoring voice standards, performance reporting, value innovation, and escalation resolution.
Key Responsibilities- Manage a team of 15-20 agents handling inbound calls and emails
- Mentor and coach team members to ensure they meet and exceed stipulated timelines and service level agreements
- Monitor calls and track low performers in the team
- Participate in client calls, agent focus group discussions, and product-related updates
- Download and maintain CMS reports on team staffing, AHT, aux adherence, and discipline
- Ensure compliance with company policies and procedures
- Conduct appraisal discussions (PMS) with agents
- 1-2 years of experience in a supervisor or TL role in a BPO Operations or Travel Account setup
- Knowledgeable in computer MS applications and Excel
- Preferably with experience in Travel BPO/Travel Agency and hands-on experience in travel bookings and changes
- Leadership and people management
- Decision-making and problem-solving
- Customer management and analytical abilities
- Coordination, teamwork, and communication skills
The salary range for this position is ₹4LPA to ₹5LPA, depending on experience.
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Security Operations Center Team Lead
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Pune, Maharashtra, India Peoplefy Full timeAre you a skilled security professional looking for a challenging role?We are seeking an experienced SOC Specialist to join our team at Peoplefy, a leading product-based MNC in Kharadi, Pune.The successful candidate will be responsible for leading the Security Operations Center (SOC) team and overseeing the implementation of SIEM tools such as Splunk, Azure...
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RTR Team Lead
3 weeks ago
Pune, Maharashtra, India Peoplefy Full timeWe are looking for a highly skilled RTR Team Lead to join our team at Peoplefy, based in Kharadi, Pune. This is an urgent opening with a competitive salary and excellent growth opportunities.As an RTR Team Lead, you will be responsible for leading a team of professionals in processing RTR transactions efficiently and effectively. You will have 5+ years of...
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Area Team Lead
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Pune, Maharashtra, India Zolo Full timeJob Description:The Area Team Lead is a pivotal role within Zolo, responsible for driving profitability and growth across our student housing portfolio in Pune. This position offers a unique blend of leadership, strategic planning, and operational expertise.Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum, depending on experience.We are seeking an...
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Operations Team Lead
2 days ago
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Dynamic Team Lead
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Clearing and Settlement Operations Team Lead
4 weeks ago
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Area Team Lead
1 day ago
Pune, Maharashtra, India Zolo Full timeAbout the RoleWe are seeking a highly skilled and experienced Regional Business Manager to lead our business operations in Pune.Key ResponsibilitiesPnL Ownership: Drive profitability for all properties in the city/market, ensuring revenue growth and cost control.Leadership: Lead a diverse team including Sales, Operations, and Supply Managers, fostering a...
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Operations Team Manager
4 weeks ago
Pune, Maharashtra, India IGT Solutions Full timeThe ideal candidate for this Operations Team Manager role will possess strong leadership skills, the ability to motivate and develop team members, and a proven track record of improving operational efficiency.About the RoleWe are seeking an experienced Operations Team Manager to join our team at IGT Solutions in Pune. As a key member of our operations team,...
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Renewals Team Lead
1 day ago
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DevOps Team Lead
4 weeks ago
Pune, Maharashtra, India Sunware Technologies Full timeJob Title: DevOps Team LeadLocation: Not SpecifiedExperience: 6+ yearsPosition Type: Full-timeRole Overview:The DevOps Team Lead at Sunware Technologies will be responsible for overseeing the design and implementation of CI/CD pipelines, ensuring the smooth operation of development and production environments, and leading a team of DevOps engineers. This...
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Marketing Team Lead
2 weeks ago
Pune, Maharashtra, India DeltaX Full timeWe are seeking an experienced Marketing Team Lead to oversee our digital marketing operations. The successful candidate will have a proven track record of developing and executing successful digital marketing campaigns that drive business results.In this role, you will be responsible for managing a team of marketers and providing guidance on campaign...
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Account Team Lead
4 weeks ago
Pune, Maharashtra, India KellyOCG Full timeJob DescriptionWe are seeking a seasoned Account Team Lead to join our team at KellyOCG.The ideal candidate will have 10-15 years of experience in sourcing, recruiting and talent acquisition, with expertise in IT hiring.Key Responsibilities:Manage and lead a team of recruiters, sourcing recruiters and professional and technical recruiting...
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Engineering Team Lead
3 weeks ago
Pune, Maharashtra, India Goshen Resource Full timeJob OverviewGoshen Resource seeks a highly experienced Senior General Manager/Head of Department to lead its engineering function. This role requires strong leadership and technical expertise to drive the company's engineering strategy and deliver high-quality projects.Estimated Salary: $150,000 - $200,000 per yearKey Responsibilities:Build and manage a team...
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Operations Team Lead
5 days ago
Pune, Maharashtra, India myGwork Full timeJob Description:A challenging role for an experienced Operations Manager to oversee a team and ensure seamless information flow across stakeholders, addressing customer experience and business continuity issues.About the Role:This position involves managing a shift, identifying opportunities to enhance team performance, and driving associated change...
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Team Lead
6 days ago
Pune, Maharashtra, India KONE Full timeAbout the RoleWe are seeking a highly motivated and experienced Team Lead to join our KONE India team. This role will play a key part in shaping the future of our company by leading and directing all activities within a specified branch.Job SummaryThe successful candidate will be responsible for implementing approved strategies, achieving budgeted targets,...
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Operational Excellence Lead
6 days ago
Pune, Maharashtra, India TransPerfect Full timeTransPerfect, a leading provider of life sciences solutions, is seeking an experienced Operational Excellence Lead to join its Trial Interactive team.Salary: $120,000 - $180,000 per yearThis role will be responsible for driving operational efficiency and excellence within the Clinical Operations Department. The successful candidate will have a proven track...
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DevOps and SRE Team Lead
3 weeks ago
Pune, Maharashtra, India Virtusa Consulting Services Private Limited Full timeWe are looking for a highly experienced DevOps and SRE Team Lead to join our team at Virtusa Consulting Services Private Limited. As a key member of our engineering team, you will be responsible for leading the development and implementation of our integration platforms using cloud-based technologies.Responsibilities include:Leading a team of engineers in...
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Software Engineering Team Lead
3 weeks ago
Pune, Maharashtra, India SA Technologies Inc Full timeWe are seeking an exceptional Software Engineering Team Lead to join our team at SA Technologies Inc. in Pune, India. As a key member of our leadership team, you will be responsible for leading and mentoring our software engineering team to deliver high-quality solutions to our clients.About the RoleThe ideal candidate will have 8-15 years of experience in...
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Technical Operations Lead
3 weeks ago
Pune, Maharashtra, India Futurism Technologies Full timeWe are seeking a highly skilled Technical Operations Lead to join our team at Futurism Technologies. As a key member of our leadership team, you will be responsible for leading projects from start to finish, ensuring they are completed on time, within budget, and to the required quality standards. With a strong passion for technology and leadership, you will...
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BPO Team Lead
3 weeks ago
Pune, Maharashtra, India Vsynergize AI Full timeKey ResponsibilitiesWe are seeking an experienced Operations Director to supervise and manage the BPO team for the US telecom process. Key responsibilities include:Ensuring adherence to quality standards, productivity goals, and client requirements;Overseeing day-to-day operations, including handling escalations, monitoring team performance, and ensuring...