Operations Team Manager

3 weeks ago


Pune, Maharashtra, India IGT Solutions Full time

The ideal candidate for this Operations Team Manager role will possess strong leadership skills, the ability to motivate and develop team members, and a proven track record of improving operational efficiency.

About the Role

We are seeking an experienced Operations Team Manager to join our team at IGT Solutions in Pune. As a key member of our operations team, you will be responsible for managing a team of 15-20 agents handling inbound calls and emails.

Your primary focus will be on ensuring that the team meets and exceeds stipulated timelines and service level agreements. This includes monitoring calls, providing regular coaching and mentoring to agents, and tracking low performers. You may also be required to participate in client calls, agent focus group discussions, and reinforce product-related updates within the team.

Key Responsibilities
  • Manage and lead a team of 15-20 agents handling inbound calls and emails
  • Ensure the team meets and exceeds stipulated timelines and service level agreements
  • Monitor calls, provide coaching and mentoring to agents, and track low performers
  • Participate in client calls, agent focus group discussions, and reinforce product-related updates within the team
  • Download and maintain CMS reports related to team staffing, AHT, and aux adherence
Requirements

To succeed in this role, you should have:

  • A graduate degree in any stream or equivalent experience
  • 1-2 years of experience in a supervisor or TL role in a BPO operations or travel account setup
  • Knowledgeable in computer MS applications and Excel
  • Preferably with experience in travel BPO/travel agency and hands-on experience in travel bookings and changes

You should also possess excellent leadership and people management skills, decision-making abilities, customer management skills, analytical and methodical abilities, coordination/team work skills, and communication skills both verbal and written.

In addition, you should be able to effectively assess operational inefficiencies, devise appropriate goals, and track measurable tasks. Excellent goal tracking and report writing skills are also essential.

Salary

The estimated salary range for this role is ₹4-5 lakhs per annum, depending on your qualifications and experience.


  • Dynamic Team Lead

    3 weeks ago


    Pune, Maharashtra, India IGT Solutions Full time

    Job Description:We are seeking a highly skilled Dynamic Team Lead - Operations Manager to join our team at IGT Solutions. In this role, you will be responsible for managing a team of 15-20 agents handling inbound calls and emails.Main Responsibilities:To manage all team and process-related issues effectively.To monitor voice standards, performance reporting,...


  • Pune, Maharashtra, India Precision Medicine Group Full time

    At Precision Medicine Group, we are committed to advancing the promises of precision medicine by providing personalized clinical services and translational medicine excellence. Our team is dedicated to meeting the unique challenges of global trials for oncology, rare diseases, and other complex diseases.The Team Lead – Data Operations will play a vital...

  • Operations Manager

    1 month ago


    Pune, Maharashtra, India WALLOP ADVERTISING PRIVATE LIMITED Full time

    Job OverviewWe are seeking a highly skilled and motivated Operations Manager to join WALLOP ADVERTISING PRIVATE LIMITED. As an Operations Manager, you will be responsible for overseeing and managing operations, ensuring timely and efficient delivery of projects. This includes coordinating with various teams, ensuring smooth project execution, and maintaining...

  • Operations Manager

    4 weeks ago


    Pune, Maharashtra, India ASSPL - Maharashtra Full time

    About ASSPL - MaharashtraAt ASSPL - Maharashtra, we're committed to delivering exceptional customer experiences. As a leading organization in the industry, we strive to innovate and improve our processes to meet the evolving needs of our customers.Job OverviewWe're seeking an experienced Team Lead to join our GSF FC operations team. The ideal candidate will...


  • Pune, Maharashtra, India ARA Resources Pvt. Ltd. Full time

    About ARA Resources Pvt. Ltd.We are a global professional services company with leading capabilities in digital, cloud, and security. Our company combines unmatched experience and specialized skills across more than 40 industries, offering Strategy and Consulting, Technology and Operations Services, all powered by the world's largest network of Advanced...

  • IT Operations Manager

    2 weeks ago


    Pune, Maharashtra, India ACCOPS SYSTEMS PRIVATE LIMITED Full time

    **Job Overview:**Accops Systems Private Limited is a rapidly growing IT product company that provides secure and instant remote access to business applications from any device and network. We are seeking an experienced IT Operations Manager to join our team and oversee the day-to-day operations of our IT infrastructure.Job Description:The successful...


  • Pune, Maharashtra, India BNY Full time

    Company OverviewBNY Mellon is a leading global financial services institution that provides asset management, investment management, and other financial services to institutional clients worldwide. We are committed to excellence in serving our clients and communities. Job Description:As a Technical Team Lead for Client Operations, you will be responsible for...


  • Pune, Maharashtra, India Peoplefy Full time

    Are you a skilled security professional looking for a challenging role?We are seeking an experienced SOC Specialist to join our team at Peoplefy, a leading product-based MNC in Kharadi, Pune.The successful candidate will be responsible for leading the Security Operations Center (SOC) team and overseeing the implementation of SIEM tools such as Splunk, Azure...


  • Pune, Maharashtra, India Avaloq Full time

    Corporate Actions Team Leader - Banking OperationsAvaloq is a leading provider of wealth management technology and services for financial institutions. We are seeking an experienced team leader to join our Banking Operations team in Pune.The successful candidate will have a proven track record of managing teams and will be responsible for overseeing the...


  • Pune, Maharashtra, India Gallagher Full time

    OverviewThis is a key leadership role within Gallagher Service Center LLP, where you will be responsible for driving operational excellence and team performance. About the RoleThe successful candidate will report to the Process Manager and will be required to have proven people management skills, as well as expertise in service delivery and premium/claims...

  • RTR Team Lead

    1 week ago


    Pune, Maharashtra, India Peoplefy Full time

    We are looking for a highly skilled RTR Team Lead to join our team at Peoplefy, based in Kharadi, Pune. This is an urgent opening with a competitive salary and excellent growth opportunities.As an RTR Team Lead, you will be responsible for leading a team of professionals in processing RTR transactions efficiently and effectively. You will have 5+ years of...


  • Pune, Maharashtra, India JLL Full time

    About JLLJones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services.Job Title: Facilities Operations Manager - EngineeringJob Summary:We are seeking an experienced Facilities Operations Manager to join our team in Pune, India. As a key member of our engineering management team, you will be responsible for the...


  • Pune, Maharashtra, India Curefit - house of cult Full time

    City Operations ManagerCultfit, a leading fitness and wellness company, seeks an exceptional City Operations Manager to lead its operations and Center Managers teams. This role requires strong leadership skills, a strategic mindset, and a passion for fitness and wellness.Key Responsibilities:Operational Excellence: Oversee daily operations of multiple gym...


  • Pune, Maharashtra, India enreap Full time

    About the Role:We are seeking an Operations Excellence Manager to join our team at Enreap.Job Summary:The Operations Excellence Manager will be responsible for continuously monitoring Enreap's cross-functional business process flow, identifying bottlenecks or constraints and proposing improvement areas.This role will involve preparing a short business case...


  • Pune, Maharashtra, India Copeland Full time

    About the RoleWe are seeking an experienced Industrial Operations Manager to lead our operations team and drive business growth. The ideal candidate will have a strong background in industrial automation, project management, and supply chain management.Job SummaryThe successful candidate will be responsible for overseeing all aspects of our operations,...


  • Pune, Maharashtra, India WNS Full time

    Job DescriptionWe are seeking a highly experienced and skilled Strategic Operations Manager to join our team at WNS. This role is ideal for individuals with a proven track record of managing contact center operations, leading teams, and driving performance results.About the RoleThis is an exciting opportunity for a seasoned professional to take on a...


  • Pune, Maharashtra, India Revnew, Inc. Full time

    At Revnew, Inc., we're seeking an experienced Support Operations Manager to join our growing team. This is a full-time opportunity that will have you supporting daily operations and finance tasks.About the Role:This role involves working closely with our management team to ensure seamless day-to-day operations.You'll be responsible for managing schedules,...


  • Pune, Maharashtra, India Vijayanand Travels Full time

    Vijayanand Travels is seeking an experienced Regional Operations Manager to lead the company's operations in Maharashtra. This role will be pivotal in driving business growth and ensuring the success of our parcel services.As a key member of our team, you will oversee day-to-day operations, manage parcel services, develop strategies to boost occupancy rates,...


  • Pune, Maharashtra, India ASSPL - Maharashtra Full time

    At ASSPL - Maharashtra, we're committed to delivering exceptional customer experiences. As a result, we need talented professionals who can drive operational excellence in our warehouses.We're seeking a Senior Operations Manager for our warehouse operations team. In this role, you will be responsible for:Managing daily operations across one large site or...

  • HR Operations Manager

    2 weeks ago


    Pune, Maharashtra, India Amberstudent Full time

    HR Operations Manager - Job DescriptionWe are seeking an experienced HR Operations Manager to join our team at Amberstudent. The successful candidate will be responsible for overseeing the day-to-day operations of the HR department, managing HR systems, and providing administrative support to the HR team.The ideal candidate will have hands-on experience with...